Shipping policy

Shipping Policy

Last Updated: August 26, 2026

Welcome to HAU Traders. We are committed to delivering your orders safely, securely, and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Coverage

HAU Traders currently delivers orders within Pakistan.

We aim to provide delivery services to major cities as well as many smaller cities and towns across Pakistan. Delivery availability may vary depending on the customer's location and the courier service available in that area.

For remote or difficult-to-reach areas, delivery may require additional time.

2. Order Processing Time

Orders are normally processed within 1–3 business days after the order has been successfully confirmed.

Processing includes:

  • Order verification

  • Product checking

  • Packaging

  • Shipping label preparation

  • Handover to our courier partner

Orders placed on weekends or public holidays may be processed on the next available business day.

During sales, promotions, public holidays, or periods of unusually high order volume, processing may take slightly longer.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

  • Major Cities: 2–5 business days

  • Other Cities and Towns: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary because of weather, public holidays, courier delays, incorrect addresses, security conditions, or other circumstances outside our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on:

  • Delivery location

  • Parcel weight and dimensions

  • Number of items in the order

  • Courier service

  • Promotional offers

If HAU Traders offers free shipping on selected products or orders, the applicable terms will be clearly mentioned on the store.

5. Cash on Delivery (COD)

HAU Traders may offer Cash on Delivery (COD) for eligible orders within Pakistan.

With COD, you pay the required order amount to the courier when your parcel is delivered.

For certain orders, locations, or products, COD availability may be limited.

To protect our customers and our business from fraudulent or incorrect orders, we may contact you to confirm your order before dispatch.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided during checkout.

For COD orders, HAU Traders may contact you by phone, SMS, WhatsApp, or another available communication method to verify your order.

If we cannot verify an order or the provided information appears incomplete, we may delay or cancel the shipment.

7. Courier Partners

HAU Traders may use reputable courier and logistics companies operating in Pakistan, depending on the destination, parcel type, service availability, and shipping requirements.

Possible courier partners may include TCS, Leopards Courier, M&P, PostEx, Trax, or other suitable logistics providers.

The courier selected for your order may vary. We choose the available service that best suits the destination and shipment requirements.

8. Order Tracking

Once your order has been dispatched, a tracking number may be provided through your order confirmation, SMS, WhatsApp, email, or another available communication channel.

You can use the tracking information to check the current status of your shipment.

Please note that tracking information may take some time to appear after the parcel has been handed over to the courier.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check:

  • Full name

  • Mobile number

  • House/shop number

  • Street or area

  • City

  • Nearby landmark, where helpful

  • Any other information required for successful delivery

HAU Traders is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or unreachable delivery address.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We will try to update the information before dispatch, but changes cannot be guaranteed after the order has been shipped.

10. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

If the customer is unavailable, the courier may contact the customer to arrange another delivery attempt.

If an order cannot be delivered because the customer is unavailable, refuses the parcel, provides an incorrect address, or cannot be contacted, the parcel may be returned to HAU Traders.

11. Returned or Failed Deliveries

If an order is returned to us because of:

  • Customer refusal

  • Incorrect or incomplete address

  • Customer unavailable

  • Customer unreachable

  • Failure to accept a COD order

  • Repeated unsuccessful delivery attempts

HAU Traders may contact the customer regarding the returned order.

If the customer requests the order to be shipped again, additional shipping charges may apply.

Repeated refused or failed COD orders may result in restrictions on future COD purchases.

12. Delayed Deliveries

Although we work to dispatch and deliver orders within the estimated timeframe, delivery delays can occasionally occur.

Possible reasons include:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • High order volumes

  • Road closures

  • Security or transportation issues

  • Incorrect address information

  • Customer unavailability

  • Other circumstances beyond our control

If your parcel appears to be delayed, please contact our customer support team with your order number so that we can assist you.

13. Damaged Packages

We carefully package products before dispatch.

If you receive a package that appears seriously damaged, please notify HAU Traders as soon as possible.

Where possible, customers should:

  1. Take clear photographs of the outer packaging.

  2. Take photographs of the product and packaging.

  3. Keep the original packaging.

  4. Contact HAU Traders with the order number and photographs.

We will review the situation and assist according to our return/refund policy and the applicable courier procedures.

14. Missing or Lost Shipments

If your tracking information indicates an unusual delay or your parcel appears to be missing, please contact HAU Traders.

We may contact the courier company to investigate the shipment.

Please provide your order number and tracking information when contacting us so that we can investigate the issue more efficiently.

15. Product Availability and Partial Orders

If an order contains multiple products and one or more products become temporarily unavailable, we may contact you regarding the order.

Depending on the circumstances, we may:

  • Wait for the complete order to become available.

  • Ship available items separately.

  • Offer an alternative product.

  • Cancel the unavailable item.

Any applicable arrangements will be discussed with the customer before proceeding.

16. International Shipping

At this time, HAU Traders primarily focuses on shipping within Pakistan.

If international shipping becomes available in the future, the applicable countries, delivery times, shipping charges, customs requirements, duties, and taxes will be communicated separately.

17. Customs, Duties and Taxes

For domestic orders within Pakistan, customers are responsible for paying the amount shown at checkout or the confirmed order amount.

For any future international shipments, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

18. Changes to This Shipping Policy

HAU Traders reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy before placing an order.

19. Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact HAU Traders through the contact information provided on our website.

HAU Traders
Country: Pakistan
Customer Support: Please use the contact details provided on our website.

We appreciate your trust in HAU Traders and look forward to delivering your order to you.